Nora.
Phone answering and website chat for home service companies

Nora answers your phone and chats on your website, at 2am, on a Sunday, during a storm

She is an AI assistant trained on your business. Your services, your suburbs, your prices, your rules about what you will not quote. She takes the details that matter and hands them straight to your office.

Try her before you read another word
+1 408 913 6328

Ring her or chat with her. Either way she is answering for Marchfield Restoration, an example company we built so you can see her doing the job. Tell her your basement is flooding and see what she does with it. Yours would know your business instead.

A small home service office late at night, nobody at the desk, the phone lit up and ringing
02:14. Nobody is going to pick that up.

The call you are missing is the one that pays best

Emergencies do not wait for office hours. A burst pipe at two in the morning is the job with the highest ticket and the shortest patience, and whoever answers first wins it. Usually that is not you, because you are asleep, on a job, or already on the other line.

  • After hours, when voicemail is the only thing on duty
  • Mid job, with gloves on and a fan running
  • When two phones ring at once and one of them loses

Two ways she answers, one assistant behind both

The same training, the same rules and the same lead alert, whether the customer rings or types.

On your website

A chat assistant on every page

We install her on your site with one line of code, or do it for you. She sits in the corner of every page in your brand colours and answers the visitor who would otherwise leave.

  • Works on WordPress, Wix, Squarespace, Shopify or a hand built site
  • Answers questions on services, areas, hours and the prices you give her
  • Asks for a name and number before the visitor drifts off
  • Included in every plan
On your phone line

A receptionist that picks up

Forward your number to her after hours, when you are busy, or all the time. She picks up on the first ring and takes the job details like your best office person would.

  • Keep your own number, just forward the calls you miss
  • Asks the questions your trade needs, reads the details back
  • Emails your office the moment she has enough to act on
  • Included from the Answer and Book plan

Watch a 2am call, start to finish

This is the call that currently goes to voicemail and never comes back.

Incoming call · 02:14

What lands in your inbox

Name
Phone
Address
Problem
Urgency

Sent the moment she has enough to act on, with the full transcript waiting in your dashboard. No listening back to voicemail, no guessing at a half heard postcode.

What actually happens when someone calls

No menus, no hold music, no "press one for sales".

STEP ONE

She picks up

First ring, day or night. No menu, no hold music, no announcement that she is a machine. She just answers and asks what has happened.

STEP TWO

She works out what is wrong

What has happened, where, and how urgent it is. She knows which jobs you take and which you turn down, so she will not promise one you do not do.

STEP THREE

She takes the details

Name, number, address, the problem. She reads it back before she commits to anything, because a mis-heard postcode is a wasted van.

STEP FOUR

Your office gets it

An email the moment she has enough to act on, and the whole conversation waiting in your dashboard with the transcript.

A restoration technician kneeling on a flooded kitchen floor setting a drying fan, his phone ringing unanswered on the worktop behind him

You cannot answer with gloves on

While you are on this job, the next one is ringing. Nora takes that call, finds out what has happened and where, and the details are in your inbox before you have pulled the fan into place.

Who she answers for

Any trade where the work is urgent, the caller is stressed and the job goes to whoever picks up first. She is trained per business, so a roofer's Nora and a plumber's Nora ask different questions.

Water damage restorationBurst pipes, storm flooding, sewage backups. The calls that come at 2am and cannot wait until Monday.
PlumbingNo hot water, blocked drains, leaks under the floor. She asks where the stopcock is before anyone is dispatched.
HVACNo heat in January, no cooling in July. She takes the make, the fault and whether anyone in the house is vulnerable.
RoofingLeaks during the storm, not after it. She logs the address and how much water is coming in.
ElectricalDead circuits, burning smells, tripping breakers. She knows which of those you treat as an emergency.
Mold and remediationLong enquiries with a lot of worry in them. She listens, takes the details and does not diagnose.
Septic and drainageOverflows and backups, usually at the worst possible hour.
Garage doors, locks, glassAnything where the house is not secure until someone turns up.

If your trade is not on this list it is almost certainly still a fit. What matters is whether a missed call costs you a job.

What she does, and what she does not

Most of this industry sells you the demo and lets you discover the gaps. Here they are up front.

She does this today

  • Answers your phone line and your website chat, with the same training behind both
  • Captures name, number, address, the problem and how urgent it is
  • Emails you the moment someone leaves their details
  • Knows your service area, so she will not take a job ninety minutes outside it
  • Quotes only the prices you give her, and says so when something needs a person
  • Every conversation and call recorded in your own dashboard, with transcripts

She does not do this

  • She does not send text messages. Alerts reach you by email.
  • She does not write into your calendar yet. She takes the booking details and your office confirms the time.
  • She does not answer Facebook, Instagram or WhatsApp.
  • She does not announce that she is an AI, and she does not deny it either. Ask her and she tells you.
  • She does not invent a price, a slot or a promise that you have not given her.

Plans

Month to month. No setup fee, no contract, cancel whenever. Every plan starts with us building and training her for you, free, for 14 days. A card is needed to start the trial and nothing is charged until day 15.

✓

Answer

Website chat
$79 a month
  • Chat assistant on your website, installed for you
  • Trained on your business, in your brand colours
  • Captures name, phone, service, address and urgency
  • Instant email alert when someone leaves details
  • 250 conversations a month
  • Monthly summary of what people asked
Start free for 14 days

For a single location that mainly needs the enquiry not to go cold.

✓

Answer and Book

Website chat + phone line
$179 a month
  • Everything in Answer
  • Answers your phone line as well as the chat
  • One assistant across both, not two to keep in step
  • Takes the booking details and hands them to your office
  • Knows your service area and your out of hours rules
  • Trained on your price list and what you will not quote
  • 750 conversations a month, up to 300 of them phone calls
Start free for 14 days

For a business that misses calls as well as website visitors.

✓

Always On

Website chat + phone line, high volume
$349 a month
  • Everything in Answer and Book
  • 2,000 conversations a month, up to 1,000 of them phone calls
  • Retrained every quarter with your team
Start free for 14 days

For companies running emergency cover who are already paying for missed calls.

Over your conversation limit we charge 20 cents, 15 cents and 10 cents a conversation by plan, and phone calls over the included number are 25 cents each. You get told before you cross either limit, never after.

Not ready to pick a plan? Tell us about your business and we will build her first. You choose a plan at the end of the fourteen days, or you do not.

Already doing your Google

Always On is 199 a month alongside a Seoaify plan

Seoaify gets you found. Nora makes sure the call is answered when you are not there. Take her alongside a Map Pack plan and Always On is 199 dollars a month instead of 349, because we have already collected your services, your area, your hours and your prices to manage your profile, so there is far less of her to build.

Available as an add on to a plan. On her own she is 349.

A technician loading drying equipment into a van at sunrise, checking his phone

The jobs are waiting for you at six in the morning

Name, number, address and what has happened, taken while you were asleep. You decide the order you work them. Nothing was promised in your name that you cannot keep.

The free two weeks is not a trial of an empty chat box

We build her properly before you decide anything.

You fill in one form

About ten minutes. Your services, your area, your prices, and the jobs you will not take.

We read your website

And train her on it, so she already knows how you describe what you do.

She goes live

We install the chat on your site and help you set up call forwarding, then show you her answering before a customer ever reaches her.

You watch for 14 days

Real enquiries, real transcripts. If she has not earned her keep we take her down and you owe nothing. You add a card to start, nothing is charged for 14 days, and you can cancel any time before then.

For web designers and agencies

Your clients already ask you about chat and missed calls. Sell them Nora under your own name.

30 percent off every plan

You pay $55, $125 or $245 a month per client instead of $79, $179 or $349. You set your own price and keep the difference, every month the client stays.

Your name, your colours

The chat carries your client's brand colours and whatever name you choose for her. Your client deals with you, not with us.

We do the build

Send us the client's site and rules. We train her, test her and hand you one line of code to install, plus call forwarding steps for the phone line.

Tell us about your agency and your first client

Questions people ask before they say yes

Will my customers know it is a robot?

She does not open by announcing it, because that makes people hang up before you have helped them. She also never pretends to be a person. Ask her outright, in any words, and she tells you straight away that she is an AI assistant and carries on helping. That line is hard coded and we will not move it for anyone, because a customer who works it out after being told otherwise stops trusting your company, not us.

What happens when she does not know something?

She says so, takes a number, and tells the caller a person will come back to them. She is built never to invent a price, an appointment or a promise you have not given her.

Can I hear her before I commit?

Ring +1 408 913 6328 right now. She answers as Marchfield Restoration, which is a company we made up so you can hear her handle a real trade rather than a sales pitch. Ask her anything a customer would. If you ask her outright whether Marchfield is real, she will tell you it is not.

Does she replace my receptionist?

No. She catches the calls nobody was going to answer: after hours, during a job, when two phones ring at once. The ones that currently go to voicemail and never come back.

What if she gets something wrong?

Send us the conversation and we retrain her. Most assistants are set up once and left to rot. Nora is meant to be corrected, and the transcript of every conversation is in your dashboard so you can see exactly what she said.

How long until she is live?

Usually 48 hours from the onboarding form.

Are the pictures on this page real customers?

No, and we will not pretend otherwise. They were made for this page to show the hour of the night we are talking about. The only thing on here you can test is the phone number, and that one is real.

Ring her, then decide

Thirty seconds on the phone will tell you more than this whole page. She is answering right now as an example water damage restoration company.

+1 408 913 6328

Or tell us about your business and we will have her trained and answering within 48 hours. Ten minutes.